Frequently Asked Questions

General Questions

​

Q: What products do you sell on your website?

A: We sell digital products such as printable educational materials directly from our store. We also promote physical products via affiliate links to third-party sellers.

 

Q: Where is your company located?

A: We are a UK limited company registered in England and Wales. Our registered office address and company details are available in the website footer.

​

​

Pricing, Taxes, and Payment

​

Q: Are taxes included in the prices displayed?

A: No, prices displayed exclude applicable taxes such as VAT, GST, or sales tax. Taxes will be calculated and added at checkout based on your location.

 

Q: What payment methods do you accept?

A: We accept major credit and debit cards processed securely via third-party payment gateways.

​

​

Orders and Delivery

​

Q: How do I receive my digital product after purchase?

A: Upon payment confirmation, you will receive a download link or access to the purchased digital content immediately or via email.

 

Q: How long does shipping take for physical affiliate products?

A: Shipping time depends on the third-party sellers and their policies. Please check the affiliate seller’s website for detailed shipping information.

​

​

Returns, Refunds, and Cancellations

​

Q: Can I get a refund or return a digital product?

A: Digital products are non-refundable once downloaded or streamed. By confirming your order and starting the download, you waive your statutory right to cancellation. Refunds are only granted if the product is faulty or not as described.

 

Q: What about returns on physical affiliate products?

A: We do not handle returns or refunds on physical products sold through affiliate links. Please contact the third-party seller directly for their return policy.

​

​

Account and Privacy

​

Q: Do I need to create an account to make a purchase?

A: An account is not mandatory, but creating one may simplify future purchases and order tracking.

 

Q: How is my personal information protected?

A: We take your privacy seriously and protect your data according to applicable data protection laws. Please review our Privacy Policy for detailed information.

​

​

Affiliate Program

​

Q: What does it mean if a product link is an affiliate link?

A: When you purchase a product through our affiliate links, we may receive a commission at no extra cost to you. This helps support our website.

​

​

Technical Support

​

Q: What should I do if I have trouble downloading a digital product?

A: Contact our support team at contact@mimamosaic.com. Include your order details and a description of the issue, and we will assist you promptly.

​

​

Additional Help

​

Q: How can I contact customer support?

A: You can reach us via email at contact@mimamosaic.com or through the contact page on our website.

If you have any questions not answered here, please feel free to get in touch with our support team.

 

​